Covered Issues
Lost & Theft
Accidents (any damage caused by accident including cracked
glass, water damage, broken buttons, etc.)
Dedicated support
Water Damage (spills or submersion)
Extended warranty including normal use failure (Battery,
charging and headphone jack failure, etc.)
Purchasing coverage
Coverage may be purchased directly on our site or over the
phone.
You are given a 15 day full money back guarantee.
Our GoCare insurance can cover your device for up to 2
years.
Accident Deductibles
iPhone 4 - $50.00
iPhone 3gs - $50.00
iPad 1st - 3rd generation - $50.00
Deductibles for group plan: $50 for accidents, $140 for theft.
Lost & Theft Deductible
All devices - $140.00, unless indicated differently on your receipt
Repair or Replacement
Based on what damage occured to your device, we will let
you know if it's suitable for repair, otherwise we will
arrange for replacement.
Theft/Lost
Claims for lost or stolen devicevs must include a police report. File a claim online at gocare.com after logging in to your account or call 1-855-462-2731
Claims Process
Step 1: File a Claim
Click on the claims link at the top of gocare.com. Click on
the appropriate link and follow the instructions on that
page.
Step 2: Shipping your device
If your device is damaged, you will need to ship it to our
service center. We will do our best to have it repaired for you within 2-3 business days after receiving it.
Older devices
There is no deadline to purchase coverage with us. We cover
devices of any age, as long as they are 100% functional. You
do not need proof of purchase, only the serial #.
Service
Our commitment of service is an average 3 business day
turn-around time for claims.
For most repairs, you will have your claim processed and
your device shipped back to you within 3 business days after
we receive it, unless there is extensive damage that
requires extra time to diagnose and repair.
95% of devices are repairable and will not need to be
replaced.