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GoCare iPhone Insurance
#1 Rated iPhone Insurance, starting at only $59!
Optional Lost & Theft coverage
Accidental damage including liquid submersion
Extended Warranty (same as AppleCare)
Serving customers for over 3 years. Backed by Fortegra Financial Insurance, with over half a billion in assets.
Give us Your Device Details
Coverage Features
- Lost & Theft
- Accidental damage
- Extended Warranty
- Liquid Submersion
- $50 deductible for accidents
- 1 replacement per year
- Devices of any age covered
More Benefits
- Unlimited accident claims
- Dedicated Support
- Data Recovery
- Technical Support
- Opt. Loaner Phones
- Trade-in program
Useful Facts
- BBB accredited
- #1 Rated by consumers
- Fast claim handling and repairs
- New Units cost $599+
- Underwritten & backed by Fortegra Financial
As Featured on
- Fox Business
- Mac life
- Digital trends
- About
"Very satisfied with service, great website!"- Tommie G. Prattville, AZ
"Company offers the best coverage for the money. I called customer service and their response was prompt and complete. Note that coverage covers refurbished phones, which many plans do not and you can purchase a theft and loss option, something that is very important to me." - Sheldon M. North Massapequa, NY
Covered Issues
Lost & Theft
Accidents (any damage caused by accident including cracked glass, water damage, broken buttons, etc.)
Dedicated support
Water Damage (spills or submersion)
Extended warranty including normal use failure (Battery, charging and headphone jack failure, etc.)
Purchasing coverage
Coverage may be purchased directly on our site or over the phone.
You are given a 15 day full money back guarantee.
Our GoCare insurance can cover your device for up to 2 years.
Accident Deductibles
iPhone 4 - $50.00
iPhone 3gs - $50.00
iPad 1st - 3rd generation - $50.00
Deductibles for group plan: $50 for accidents, $140 for theft.
Lost & Theft Deductible
All devices - $140.00, unless indicated differently on your receipt
Repair or Replacement
Based on what damage occured to your device, we will let you know if it's suitable for repair, otherwise we will arrange for replacement.
Theft/Lost
Claims for lost or stolen devicevs must include a police report. File a claim online at gocare.com after logging in to your account or call 1-855-462-2731
Claims Process
Step 1: File a Claim
Click on the claims link at the top of gocare.com. Click on the appropriate link and follow the instructions on that page.
Step 2: Shipping your device
If your device is damaged, you will need to ship it to our service center. We will do our best to have it repaired for you within 2-3 business days after receiving it.
Older devices
There is no deadline to purchase coverage with us. We cover devices of any age, as long as they are 100% functional. You do not need proof of purchase, only the serial #.
Service
Our commitment of service is an average 3 business day turn-around time for claims.
For most repairs, you will have your claim processed and your device shipped back to you within 3 business days after we receive it, unless there is extensive damage that requires extra time to diagnose and repair.
95% of devices are repairable and will not need to be replaced.
Billing, Transfers and
Purchasing coverage:
- Q: How do I purchase a GoCare insurance plan?
- A: Visit GoCare.com and select the device you wish to cover. On the product page, select the appropriate options for your device such as size, color and plan length. Click add to cart. If you need to add another device, select continue shopping or if you're ready to checkout, click Proceed to checkout. Fill in the billing information and complete your purchase
- Q: Is there a deadline for getting coverage on my device?
- A: You can enroll with GoCare at any time after the purchase of your device. We cover devices of any age, as long as they are 100% functional with no prior damage, defects or repair work.
- Q: Is there a processing fee for signing up with GoCare?
- A: No.
- Q: What devices are covered by GoCare?
- A: iPhone, iPad, iPod Touch and most other cell phones.
- Q: When will I be charged?
- A: As soon as you successfully complete enrollment, your credit card will be charged and you can enjoy the peace of mind of knowing you're covered.
- Q: How does GoCare.com protect my credit card information?
- A: Billing is VeriSign secured and your personal credit card information remains completely protected throughout the enrollment process.
- Q: Can I cancel GoCare if I decide I don't want coverage anymore?
- A: Yes, only if you have not made a claim. You may cancel at any time by calling 1-855-462-2731 to speak with a rep or email billing@gocare.com. You will receive a pro-rated refund of your premium based on a monthly cost of $7.99
- Q: How often do I pay the premium?
- A: This program is paid in full at the time of purchase. This policy is renewable at the end of your term upon approval.
- Q: Do you cover unlocked phones?
- A: Yes. Please select other for the iPhone type, if you have an unlocked phone you want to buy coverage on.
- Q: Do you offer a refund policy?
- A: Within 15 days of purchase, you may request a full refund for your plan, unless you have made a claim. After 15 days, a pro-rated refund will be provided based on a $7.99 plan, unless you have made a claim.
- Q: Can I tranfer my coverage to a different device during my plan?
- A: You may transfer to the same device if you receive a warranty replacement device given to you by your manufacturer. You must provide proof of this warranty swap in order to file a claim. If you want to upgrade to a different device, e.g going from an iPhone 4s to an iPhone 5, you must call us and inform us of the new device before coverage will be extended. We will then pro-rate a refund for the original device and purchase new coverage for the upgraded device.
Program Details
- Q: What does GoCare cover?
- A: GoCare covers Theft & Lost phones, accidental damage, liquid damage, and out of warranty failures.
- Q: What happens if I drop it in water? Is this covered?
- A: Yes.
- Q: Do you cover any damage?
- A: We do not cover damage caused by abuse, negligence, or carelessness. The damage must be caused by normal use. We do not cover catastrophic damage to the device such as the device being broken in half, crushed or in pieces.
- Q: What is the difference between GoCare and other companies and why should I choose GoCare?
- A: GoCare is the only company that offer coverage for new and used electronics at an affordable price. GoCare is the only service that offers BuyBack coverage, data recovery services, technical support and loaner phones. Other companies do not offer these features and charge much higher deductibles. GoCare also does not put a limit of the amount of claims you can make for accidents, a feature not found with most other companies. GoCare is the only company that offers a group plan covering all the mobile electronics owned by your friends or family for a fixed low price.
- Q: How much does GoCare cost?
- A: It depends. Prices start at $59 for 1 year for most devices.
- Q:How does the group plan work?
- A: You purchase coverage on 5 or more devices and save money over individual plan pricing.
- Q: Is there a deductible?
- A: Yes, there is a deductible payable only when you file a claim. All accident deductibles are $50 and theft and lost claims are $140, as indicated on your confirmation receipt.
- Q: Can I cancel GoCare if I decide I don't want coverage anymore?
- A: Yes, only if you have not made a claim. You may cancel at any time by calling 1-855-462-2731 or email billing@gocare.com. You will receive a pro-rated refund of your unearned monthly premium based on a $7.99 monthly rate.
Replacements, Repairs and the
claim process:
- Q: How do I file a claim?
- A: If your phone is lost, stolen, damaged, or experiences an out of warranty failure, simply visit www.gocare.com, click on the claims link at the top of the site and select your device. Then follow the instructions that are given. You may also call email claims@gocare.com or call 1-855-462-2731. Press option 3.
- Q: What information will I need to file a claim?
- A: To file a claim, you'll need your phone number and email address of the account on file with us, the model and serial # of your device, and credit card for paying the deductible. You will also need your police report if filing a lost/theft claim.
- Q: What is my deductible?
- A: Deductibles vary. For accidents, the deductible is $50. For lost and theft, it's $140.
- Q: When will I receive my replacement?
- A: You will typically receive your replacement within 2-3 busines days after the claim is approved and after we have attempted to repair the device first. Delivery is not available on Saturdays or Sundays.
- Q: Is there a limit on the number of claims I can file with GoCare?
- A: No. We are the only company that offers unlimited claims for repairs, however, if we must replace your debive, you are given 1 replacement. Repairs are successful 95% of the time, so replacement are rarely necessary.
- Q: After I file a claim, does my coverage end?
- A: No. It will only end if we have to replace your device. If you file a theft or lost claim, your coverage for accidents will continue, but you will not be able to receive another replacement, only repairs.
- Q: Will I receive the latest model when filing a claim?
- A: If we have to replace your device, then you will receive the exact same model you covered with us.
- Q: Do I need to save personal content (contacts, apps, ringtones, pictures, etc.) before returning my device to GoCare?
- A: If possible, sync your device with iTunes before sending it to GoCare.
- Q: Should I return all of my accessories with the device (charger, car charger, base, cards, belt clip)?
- A: No. Please return the device only. Keep your SIM card and all accessories. If any of your accessories were damaged or suspected of causing damage to your device, please discontinue use.
- Q: What should I do if I didn’t receive all of the contents I expected in my shipment from GoCare?
- A: Contact one of our Agents at 1-855-462-2731, then press option 2 for assistance.
- Q: How do I find out if my defective or broken device has been received by GoCare?
- A: You can contact a GoCare representative at 1-855-462-2731 for status. Keep in mind that it could take up to 5 business days for delivery, depending on the type of shipping method.
- Q: Will replacement devices be new or refurbished?
- A: Replacements may be new or remanufactured and will be backed by a 90 day warranty.
